PAM JAYA is Jakarta’s public water utility company, delivering clean water services through modernized and integrated digital solutions to enhance operational efficiency and customer experience.
View LivePAM JAYA faced challenges with Fragmented Systems, Limited Customer Access to digital services, and Inefficient Processes, leading to Reduced Operational Efficiency and a Less Optimal Customer Experience.
We developed an integrated web platform with a main portal and customer application, built on a scalable MicroServices Architecture. It enables Seamless Account Management, Billing Access and Online Registration through a secure and modern system.
The platform Streamlined Operations, improved Service Accessibility, and enhanced Customer Engagement through a unified digital experience, providing a Scalable Foundation for future growth and innovation.
Designed seamless digital journeys to simplify account management, billing access, and online registration for customers.
Built a modular and scalable system architecture to improve flexibility, performance, and long-term operational growth.
Integrated fragmented processes into a connected ecosystem to enhance efficiency, accessibility, and customer engagement.
Showcasing strong digital adoption and platform engagement, with hundreds of thousands of users actively interacting with PAM JAYA’s digital ecosystem throughout 2025.
Demonstrating growing customer trust and successful digital onboarding, enabling more users to seamlessly access PAM JAYA’s online services and customer platform.
